Shipping & Returns

Understanding our delivery processes and policies

At Nuvori, we hold ourselves to the highest standards of craftsmanship and quality control. Every plushie that leaves our atelier undergoes rigorous inspection to ensure it meets our exacting standards. As creators of luxury artisanal plushies, we have established the following shipping and returns policies to maintain the integrity of our exclusive collections.

Shipping

Processing Time

Each Nuvori plushie is handcrafted with meticulous attention to detail. Please allow 3-5 business days for order processing before shipping.

Shipping Methods

We offer premium insured shipping on all orders across India. Your Nuvori creation will be delivered in our signature packaging designed to protect your investment.

  • •Standard Shipping (5-7 business days)
  • •Express Shipping (3-5 business days)
  • •Premium Delivery (Available for select metro cities)

Shipping Coverage

We currently ship to all locations within India. We do not offer international shipping at this time. Our focus is on providing exceptional service and timely delivery to our Indian customers.

Returns & Replacements

No Returns Policy

Due to the exclusive and handcrafted nature of our plushies, we do not accept returns or exchanges. Each Nuvori piece is a unique creation that undergoes strict quality control before shipping.

No Replacement Policy

We do not provide replacements for purchased items. Our artisans create each piece with exceptional care, ensuring that every plushie that leaves our atelier meets our rigorous standards of excellence.

We strongly recommend that clients carefully review all product details before completing a purchase. If you have any questions about a specific item, please contact our Client Services team.

Damaged Items

In the extremely rare circumstance that your Nuvori plushie arrives damaged:

  • 1.Document the damage with photographs within 24 hours of delivery
  • 2.Contact our Client Services team immediately with your order number and photographs
  • 3.Claims submitted after 24 hours will not be considered

Each case will be evaluated individually. Please note that this does not constitute a return or replacement policy, and resolutions are at the sole discretion of Nuvori management.

Care & Maintenance

Proper care ensures your Nuvori plushie will remain a treasured piece for generations:

  • •Keep away from direct sunlight to prevent fabric fading
  • •Gentle spot cleaning only with approved fabric cleaners
  • •Store in a cool, dry place when not on display
  • •Professional cleaning is recommended for significant soiling

For detailed care instructions, please refer to the care guide included with your purchase.

A Note from Our Artisans

"Each Nuvori creation embodies countless hours of dedicated craftsmanship and represents our passion for excellence. We pour our hearts into every stitch, ensuring that each plushie that reaches your hands is nothing short of perfection."

— The Nuvori Atelier

Questions?

Our Client Services team is available Monday through Friday, 9am - 6pm EST

contact@nuvori.xyz